Contact Us

We are committed to providing our customers with the highest level of support and service. We understand that your time is valuable, and we strive to ensure that your inquiries are addressed promptly and efficiently. To help us serve you better, please carefully select the appropriate service category within the form. This will enable us to provide you with the most accurate and timely assistance.

Technical Support

Our Technical Support Service is designed to provide assistance for a variety of needs:

• Parts Identification & Manuals or Passwords Requests: We’ll help you find the right parts and we will provide necessary documentation or access credentials.
•  System Recovery or Optimization: We can assist with the recovery and/or optimization of your systems to ensure they run smoothly.
• Application or Product Related Issues: Our team will address any issues related to the applications or products you use.
• Software Support: We offer guidance and troubleshooting for software-related concerns.
• Issue Investigation: Our experts will Investigate and diagnose any problems you encounter.
• Trainings (On-site & Remote Service): Our team can provide training sessions to help you and your team get the most out of our products and services.
• Alternative to an Instrument Service (Field Service Engineers): We offer remote services and support as an alternative to on-site visits.

Customer Service

Our Customer Service team is dedicated to supporting you with all your spare parts orders and the quotation process. Whether you need help identifying the right part or require a detailed quote, our team is here to assist you every step of the way.

Field Service

Our Field Services Engineers are available to support you on-site for both installation and instrument maintenance:

Installation: Ensure that your equipment is installed correctly and efficiently.

Maintenance: Perform regular maintenance to keep your equipment in optimal condition.

By selecting the appropriate service category, you help us ensure that your inquiry is directed to the right team, allowing us to respond more effectively and efficiently. We appreciate your cooperation and look forward to assisting you.

Contact Details

We highly encourage you to use the contact form to ensure your inquiry is directed to the appropriate team and addressed as quickly as possible. By filling out the form, you help us gather all the necessary information to provide you with the most efficient and effective support.

However, if you prefer to reach out directly, you can find our contact details here.