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Our primary goal is to provide our customers with rapid, high-quality technical support to ensure your operations run smoothly and efficiently. We understand the importance of maintaining productivity, and our technical support is designed to address your needs promptly and effectively.
Our technical support group offers a basic initial level of support for straightforward issues. Our team of experts is ready to react promptly with technical support for your instruments, minimizing your downtime and keeping your operations running smoothly. Cases will be addressed depending on priorities based on the Service Agreement Plans our customers have signed for.
We recognize that some issues may require more extensive support. Depending on the nature and the complexity of the problem, additional charges may apply if you are not covered by a service plan. Our transparent approach ensures that you are always informed about any potential costs upfront.
Our technical support is structured to provide you with the best possible service:
Rapid Support: We aim to provide quick and easy solutions for common issues.
Remote Corrective Maintenance: For investigation of some product-related issues or situations that might involve system recovery, we offer this alternative to field visits.
Remote Application Support*: This program is for software support, application issues related to system optimization, and an alternative to in-person trainings.
*Available for specific product lines only.
We are dedicated to supporting you every step of the way. Contact us for any technical support needs and experience the peace of mind that comes with knowing expert help is always available.