Search Thermo Fisher Scientific
Service and support solutions for academic customers
Progress of academic research means more today than ever before. Your next research breakthrough is only a step way, but your progress is continuously challenged by facility downtime and budgetary constraint. And that is why we are here to keep you going with our excellent services, remote tools, and training that we’ve spent over 40 years curating. By getting the most out of your Applied Biosystems, Invitrogen, and Ion Torrent instruments and applications, you can maintain your focus where it needs to be: expanding the academic research frontier. Our solutions help address your needs, so you can keep discovering.
Essential needs in academic laboratories
Maximize laboratory efficiency
Instrument downtime impacts your research velocity. Every minute counts when you are advancing scientific breakthroughs, and you can’t afford to compromise reliability and traceability of your data. Our instrument service plans are here to help ensure the quality of your work with comprehensive issue resolutions. We know what your time and resources mean to you—help maximize your research time with one of our service plans.
Your choice of instrument service plans include the following:
1. If you have high-volume and large instruments for on-site repairs:
- AB Assurance Plan: Keep your research moving forward with our most popular instrument service plan, designed to maximize instrument performance with fast response time and issue resolution, built-in planned maintenance, proactive remote monitoring. Standard repair costs are covered by this plan.
- AB Maintenance Plus Plan: Don’t let budgetary constraint impact your research progress. Keep discovering with our value plan, designed to support excellent instrument performance on a limited budget with no critical availability needs, and enjoy peace of mind with built-in planned maintenance and digital remote support.
What's included:
Response time |
3 business days* |
2 business days** |
| Planned Maintenance |  |
|
Parts, labor, and travel |
10% discount |
|
| Digital remote support | |
|
Available as add-on |
Available as add-on |
|
| Field application scientist (FAS) consultation | Available as add-on |
Available as add-on |
Technical support (Mon-Fri, standard business hrs) |
|
|
*After receipt of purchase order.
**Availability limited in some geographic areas.
2. If you have low-volume and small benchtop instruments (thermal cyclers, benchtop devices, customer-installable real-time PCR systems) for off-site repairs:
- AB Repair Center: Getting your instrument back up and running is easier than ever. With our mail-in fast-track repair center options, your priority shipping is free and your box and paperwork are sent directly to you. Pack, seal, ship, and receive your instrument with ease and keep moving forward.
- Rapid Exchange Plan: Don’t let unplanned instrument downtime interrupt your research progress. If you have a problem with your instrument, we can send you a factory-certified refurbished replacement instrument of the same model, with shipment started in as fast as one business day.
What's included:
Response time |
Replacement shipped in 1 business day** |
Loaner instrument shipped in 1 business day* |
| Shipping, parts, and labor | |
|
| Digital remote support | |
|
Available as add-on |
Available as add-on |
|
Available as add-on |
Available as add-on |
|
| Access to technical support (Mon-Fri, standard business hrs) | |
|
* Your instrument repaired and returned in ~3 weeks. Service plan without loan instrument also available.
** Availability limited in some geographic areas.
Enhance research capabilities
By investing in continuous education and training, you empower your team to tackle cutting-edge scientific challenges with confidence. Start implementing comprehensive education and training programs today to maximize your lab’s potential and drive groundbreaking discoveries.
1. Field Application Scientist (FAS) Training: On-site FAS Training encompasses Professional Acknowledgement for Continuing Education® (PACE) courses, workflow training, and SmartStart orientation, helping to ensure that your team is well-versed in both theoretical knowledge and practical application.
2. eLearning: Embark on a journey of discovery by exploring areas of interest at your own pace. Our courses offer on-demand educational opportunities through prerecorded webinars, allowing you to learn from dedicated professionals whenever and wherever it suits you.
3. Training Center: At the Thermo Fisher Scientific Training Center sites, you can experience top-tier, professional education that combines immersive classroom instruction with hands-on lab training. Our comprehensive courses include the necessary laboratory reagents, consumables, and course materials, helping equip you for success.
For Research Use Only. Not for use in diagnostic procedures.