Empowering Elemental and Structural Analysis Instruments with Comprehensive Service Solutions

Every analytical application, whether involving Optical Emission Spectrometers (OES), X-ray Fluorescence (XRF) Spectrometers, or X-ray Diffractometers (XRD), is unique. Our service experts understand this and take into account your specific needs and expectations when providing the tailored approach to services you deserve. Our comprehensive service portfolio is further designed to provide you with many value-added benefits.

• Reduced Downtime: Regular preventive maintenance and pre-scheduled calibration visits can dramatically reduce production downtime and unnecessary product giveaways.
• Flexible Coverage: We understand that our customers have unique requirements for service. That is why we offer a variety of service agreement levels. You can choose the level of coverage that best suits your needs for OES, XRF, and XRD systems.
• Priority Response: Customers who hold service contracts receive priority responses over non-contract customers, ensuring minimal disruption to your operations.
• Manufacturer-Certified Parts: Our parts are guaranteed to perform to our instruments’ rigorous design specifications, ensuring optimal performance of your OES, XRF, and XRD equipment.
• Predictable Costs: A Thermo Fisher Scientific service agreement provides on-site service for specific pieces of equipment and guarantees the highest level of response at predictable costs, thus eliminating surprises and allowing you better control over your expenses.
• High Quality: All our engineers are factory-trained, and our manufacturing sites are ISO9001 registered and compliant. A machine calibration optimizes your instrument performance, and we provide traceable certification for your quality systems, ensuring the highest standards for your OES, XRF, and XRD instruments.
   

We are committed to empowering our customers through comprehensive training programs tailored to OES, XRF, and XRD technologies. We offer three distinct training plans designed to meet the diverse needs of your team: Operator Training, Maintenance Training, and Advanced Training Solutions. Regular, proper training ensures that your staff remains proficient in the latest technologies and best practices, leading to improved operational efficiency, reduced downtime, and enhanced product quality. When you invest in our training programs, you equip your team with the knowledge and skills necessary to excel in their roles and drive your business forward.

Experience enhanced technical support with the latest in Digital Remote Support (DRS) capabilities*. Using intuitive remote desktop and mobile tools, our highly experienced and certified engineers can identify and resolve instrument issues remotely up to 30% of the time, turning days of possible downtime into minutes. If an on-site visit is still required, these digital repair tools enable our field engineers to identify necessary parts and prepare for repairs in advance, resulting in higher first-time fix rates to minimize your downtime. Unlimited, priority access to DRS is available to customers under warranty or with an active service contract. 

*Available within participating regions, see brochures for details.